FAQ

What is a hostel?

Hostels provide short-term accommodation to travelers, particularly encouraging outdoor activities and cultural exchange for the young. In a hostel guests rent a bed (sometimes a bunk bed) in a dormitory and share bathroom, kitchen, and lounge rooms. Private rooms are often available. The main benefit of a hostel is that one gets to meet other travelers from all over the world. Hostels are usually less formal and less expensive than hotels. They are most frequently used by young travelers. Hostels provide a great opportunity for multi-cultural enlightenment. There is more interaction between the guests than in traditional hotels.

Are there Check In Requirements?

We are a travelers hostel and require proof of onward travel and an out of state ID card/passport at check-in. Please note that most room types also require guests to be 18 years or older. For more details please contact the hostel directly at 808 323 224 or email(info@pineapple-park.com) us

What time is check in and check out?

Check in is 3 pm.  However, if you need to drop your bags off earlier you may, but know that your room and bed may not be ready before 2 pm.  Check out is 10 am.

My departing flight is late at night. Do you have late check-out?

We know that many flights out of Kona to the mainland are late at night.  We have secure storage to keep your luggage at the hostel during the day. this is NOT give prvileges to use ANY facilities(If you choose to ignore this, you will be charged for another night).  We only ask that you pack up your luggage so we can clean your bed for the next guest.

My arrival flight is late at night.   I see your reception hours are until 8 pm.  Can I check in late at night?

Please email us with your confirmation/Booking number.

Is there a secure place to keep my valuables?

Yes, dorm rooms all have individual lockers to store valuables such as computers, cameras, passports, money, etc.  The lockers are NOT big enough to hold an entire suitcase or travel backpack. Provide your own locks.

Are there laundry facilities?

We do not have self service laundry facilities on site.  However, the staff will wash and dry your laundry for you, same evening turn over.  Inquire about procedure and times when you arrive. Alternatively, there are several laundromats in town.

Do you have free parking?

Yes.

What is your cancellation policy?

Our cancellation policy is two-days notice to cancel or alter your reservation.   

If you make a reservation and do not show up by 10PM, without notifying us in advance of your expected arrival date, your entire reservation will be canceled.

You will be charged one night.